1. Booking Deposits and Final Payment

To initiate a reservation and secure all necessary local bookings, Amber Travel requires a 10% initial deposit. This deposit allows us to open your file and guarantee the availability of services. The remaining balance of the total tour price is due and payable no later than 30 days prior to the scheduled commencement of the tour.

Please note: For high-complexity itineraries or reservations involving premium hotels, we reserve the right to adjust the deposit amount or the final payment deadline to mitigate financial risk. Any such adjustments will be clearly communicated and agreed upon at the time of your initial booking.

2. Cancellation by the Client

We understand that plans can change. If you must cancel your booking, the following terms apply based on the date we receive your written notice:

• Cancellations 30 days or more before departure: The 10% deposit is retained by the company to cover administrative costs; however, this full amount is transferable as a credit toward any new booking made within three (3) years of the original date.

• Cancellations between 8 and 29 days before departure: A cancellation fee of 40% of the total tour price will be charged. The remaining 10% deposit will be retained but remains transferable to a future booking within three years. Effectively, the client receives a 50% cash refund of the total tour price.

• Cancellations 7 days or fewer before departure: No cash refund will be issued. In this instance, clients are advised to claim the loss through their travel insurance provider. However, the original 10% deposit remains transferable for use on a new booking within three years.

3. COVID-19 and Force Majeure Protections

In the event that travel is rendered impossible or seriously impractical due to official government travel advisories (from your home country or the destination region) or specific COVID-19 restrictions, Amber Travel provides enhanced protection. In these documented cases, we will issue a 90% cash refund, and the remaining 10% deposit will be held as a credit for you to use within three years.

4. Amendments and Date Changes

Clients are permitted to change the dates of their booking once without incurring any administrative fees.

• Any second or subsequent date changes will incur a 5% administrative fee based on the total tour price.

• This fee will be waived if the date change is necessitated by a pandemic-related event or other "Force Majeure" (unforeseeable circumstances beyond anyone's control).

5. Cancellation by Amber Travel

While we make every effort to operate all tours as scheduled, if we are forced to cancel your reservation for reasons other than Force Majeure, we will provide a full refund plus the following compensation:

• Cancellation 30+ days before start: Full refund + 10% of the tour price.

• Cancellation 8–29 days before start: Full refund + 50% of the tour price.

• Cancellation 7 days or fewer before start: Full refund + 90% of the tour price.

If the cancellation is forced by an act of Force Majeure (war, natural disaster, etc.), Amber Travel will refund all monies paid, but no additional compensation will be due.

6. Accommodation Standards

If we must change your confirmed accommodation due to circumstances beyond our control, we guarantee to provide an alternative of the exact same standard or higher. This standard is verified by comparing the published rates of the original and new hotels on Booking.com at the time of the change.

7. Client Responsibility and Authority

To ensure the safety and enjoyment of all participants, clients must agree to the following:

• Authority: You agree to follow the direction and decisions of Amber Travel staff, tour leaders, and agents during the trip.

• Exclusion Policy: If an Amber Travel representative, or a person in a position of authority (such as a hotel manager or airline pilot), determines that your health, fitness, or conduct poses a risk to yourself, other clients, or the staff, you may be excluded from the tour.

• Conduct: We maintain a zero-tolerance policy for abusive, threatening, insulting, or demeaning behavior.

• Liability: If you are excluded for the reasons above, Amber Travel is not responsible for any further costs (including return travel) and no refunds will be issued.